FAQs
We’re here to help
Products
How do you recommend caring for LAKE Pajamas?
Machine wash with like colors on the delicate cycle in cold water. Do not use bleach or OxyClean. Lay flat to dry. Your pajamas should be treated as a delicate and should not be washed with heavy items such as jeans and towels. Washing as directed will extend the life of your garment.
Should I expect my LAKE Pima Pajamas to shrink?
Yes, as with all 100% cotton clothing, you can expect shrinking. Machine drying will increase the degree of shrinking and is not recommended. Your pajamas should have a relaxed, comfortable fit when new. We typically recommend sizing up if you feel you are between sizes.
Orders and payments
Can I make a change to my order?
After an order has been placed, no changes can be made. Please review your order carefully when checking out.
Are items ordered guaranteed?
Our Distribution Center does their best to ship your exact order, however due to inventory availability, some items may not be sent with your order. You will be notified via email as soon as possible and refunded for items that cannot be fulfilled.
Do you reserve products added to my cart?
Due to our products’ popularity, products added to your cart are not reserved until your order is shipped.
Help! I missed the sale. Can I get the discount?
Please note that we have an Annual Sale every year. Add it to your calendar, and be sure to check your email during those times. Unfortunately, sale prices cannot be applied to orders placed after the sale has ended.
My tracking number says my order was delivered, but I cannot find my package. What do I do?
From time to time orders can be lost in transit or wrongly marked as delivered. If you believe there was an issue during transit, please contact us at [email protected] with your order number and shipping address. Please note, if the order was delivered to the address provided at checkout, we cannot be held responsible for that package once it is delivered. We do not cover stolen items or offer replacements for orders that were sent to an incorrect address.
Do you offer sales and promotions?
Yes, we typically have three sales every year – an Annual Sale, Summer Sale, and Black Friday Sale. Follow us on Instagram @lakepajamas or subscribe to our newsletter for updates on promotions. Please note that our system allows for the use of only one promo code during checkout and promo codes cannot be applied to collaborations or to items on sale, gift boxes, or gift cards.
I am getting married soon. Can you help me place an order for my bridal party?
Congratulations! We would be thrilled to help you find the perfect pajamas for your bridal party. Please email [email protected], and we will ensure you have everything you need for your special day and beyond.
I am ordering LAKE Pajamas for a gift. How do I enclose a gift message?
Please follow the instructions during checkout to include a gift message on the packing slip. We do not offer a gift receipt option, but we do not include pricing information in any shipments so the gift recipient will not see those details.
I’d like to order gifts for a large group. Can I place a corporate or group order?
Pajamas are the perfect gift, and celebrating your team or group is effortless with our corporate and group gifting concierge service. Our resident gifting concierge will provide hand-picked selections and insights into future launches so you can gift the latest styles and colorways. Plus, we offer a 15% discount and complimentary expedited shipping on corporate and group orders over $1,000. Our beautiful gift boxes, available to add to any order, make for the perfect presentation — and make the whole process a cinch. Please email [email protected] to receive more information about the program.
Stores
I work at a retail store, and we are interested in carrying LAKE. Are you open to wholesaling to other stores?
We do not offer wholesale ordering.